Last updated on 2022-10-04 23:45:05
prodigitalmarketer.com’s 7 Day Returns Policy.
We mean what we say! All you need to do is drop an email at firstname.lastname@example.org within a period of 15days, from the date of order.
However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition.
- Please note that “Pro Digital Marketer ‘s 7 Day Returns Policy” does not apply to service based products.cource coupons.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by Pro Digital Marketer team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Some special rules for promotional offers may override “prodigitalmarketer.in’s 7 Day Returns Policy.”
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Are there certain categories of products which are non-returnable?
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
How long will the return process take?
Once your return request has been placed with Customer Service,and as we recieve the product, it will take 5-7 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 5 days. Typically the refunds are initiated within 5 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
How will I receive my Refund?
If the payment was made by Credit Card or Net-Banking, we can either issue prodigitalmarketer Credits or reverse credit to the Credit Card or credit your Net-Banking account. prodigitalmarketer Credits can be utilized on a future purchase on the website.
If the payment made was by Cash on Delivery, we can either issue prodigitalmarketer Credits or Bank Transfer. prodigitalmarketer Credits can be utilized on a future purchase on the website.
If prodigitalmarketer Credits were used to make a purchase, refund will only be issued as prodigitalmarketer Credits. This can be utilized on a future purchase on the website.
How long will the refund process take?
Typically the refunds are initiated within 5 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
I was supposed to receive my refund by now but I haven’t. What do I do?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.